Q

Quantum Infoway

Web Platform Case Study Web Platform

Electric Vehicle Infrastructure

EV Charger Installation — Web Platform

Centralized command center for dealers, vendors, inventory, approvals, and installation analytics.

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EV Charger Installation — Web Platform illustration
IndustryElectric Vehicle Infrastructure
EngagementEnterprise Web Platform
DeliveryMulti-phase delivery
TeamProduct, Engineering, QA, DevOps

“One portal. One order truth. Complete visibility from kit pick to final approval.”

Project Overview

The business context

How the engagement started, what was broken, and why a platform investment was required.

An EV manufacturer needed a single operations backbone as charger installations scaled across dealer and vendor networks. Existing tools were a mix of spreadsheets, email, and regional trackers — creating blind spots in kit inventory, inspection quality, and approval SLAs.

We designed the web operations layer that orchestrates the full EV charger installation lifecycle. OEM admins, dealers, and vendors run onboarding, kit allocation, work orders, multi-level approvals, and enterprise reporting from one cloud portal — while field execution syncs from companion mobile apps.

The web platform replaces email chains, spreadsheets, and paper job cards with a single system of record for every installation order.

Discovery

Discovery workshops mapped the full lifecycle from dealer sale to final OEM sign-off. We prioritized a command-center web portal that could own master data, approvals, warehouse logic, and analytics while remaining API-ready for field mobile apps.

Cloud-native multi-tenant ready
API-first for mobile companions
Week-scale module releases
ISO-aligned access controls
Business Challenge

What was holding the operation back

EV manufacturers scaled charger rollouts faster than their back-office tools. Coordination broke down between dealers, vendors, and HQ — with no live view of kits, inspections, or approvals.

01

No centralized installation order desk

02

Dealer–vendor assignment done manually

03

Kit and charger inventory invisible to HQ

04

Inspection reports stuck in email threads

05

Multi-level approvals delayed by days

06

No live SLA or productivity dashboards

07

Customer feedback never reached OEM reports

08

Audit packs assembled by hand for compliance

Our Approach

How Quantum Infoway delivered

A consulting-led build: discover, design operating model, ship vertical slices, harden for audit.

A role-based web portal that digitizes dealer/vendor management, order orchestration, inventory, inspection review, and analytics — tightly integrated with field mobile apps.

  1. 01

    We designed a role-based operations portal for OEM admins, dealer ops, and vendor managers — with clear ownership of orders, kits, inspections, and closures.

  2. 02

    Approval chains were modeled as configurable multi-level workflows so regional and HQ policies could coexist without custom code for every exception.

  3. 03

    Inventory and warehouse modules were treated as first-class citizens: kit allocation, stock transfers, and low-stock alerts feed the same order record field teams execute against.

  4. 04

    Analytics focused on cycle time, SLA breach risk, dealer/vendor productivity, and customer satisfaction — giving leadership a weekly operating rhythm.

Delivery story

Delivery ran in vertical slices: dealer onboarding and order creation first, then kit allocation and vendor assignment, then inspection review desks, then executive dashboards. Each slice shipped with audit logging so compliance stakeholders could review early.

Solution Overview

What we built

Built an enterprise web portal covering dealer/vendor onboarding, installation order management, kit warehouse control, inspection approval queues, dealer verification, final sign-off, and network-wide analytics.

Integrations

  • OEM ERP inventory sync
  • CRM dealer master
  • Maps geocoding
  • SMS / email notification gateway
  • Document object storage

Security & Governance

  • RBAC with least-privilege roles
  • Immutable audit log
  • Signed evidence attachments
  • SSO-ready enterprise login
Business Workflow

End-to-end lifecycle

Every operational step digitized into a single accountable chain.

  1. 01 Dealer creates Installation Order
  2. 02 Customer & Vehicle Registration
  3. 03 Kit Allocation from Warehouse
  4. 04 Vendor Assignment
  5. 05 Electrician Dispatch (via mobile)
  6. 06 Inspection Review & Approval
  7. 07 Schedule Confirmation
  8. 08 Field Execution Sync
  9. 09 Dealer Verification
  10. 10 Final OEM Approval
  11. 11 Order Closure & Reports

Process flow diagram

01 Dealer creates Installation Order
02 Customer & Vehicle Registration
03 Kit Allocation from Warehouse
04 Vendor Assignment
05 Electrician Dispatch (via mobile)
06 Inspection Review & Approval
07 Schedule Confirmation
08 Field Execution Sync
09 Dealer Verification
10 Final OEM Approval
11 Order Closure & Reports
Modules Developed

Platform capability map

Dealer Management

  • Onboarding & KYC
  • Approval workflows
  • Performance scorecards
  • Inventory entitlements

Vendor Management

  • Vendor onboarding
  • Capacity planning
  • Assignment rules
  • SLA monitoring

Order Management

  • Installation orders
  • Work orders
  • Scheduling board
  • Escalation rules

Inspection Desk

  • Safety checklist review
  • Photo evidence gallery
  • Approve / rework loops

Inventory & Warehouse

  • EV kits
  • Chargers & accessories
  • Stock transfer
  • Low-stock alerts

Reports & Analytics

  • Dealer / vendor reports
  • Cycle-time KPIs
  • CSAT trends
  • Executive dashboards
User Roles & Journeys

Who uses the platform — and how

OEM Admin

Network governance, policies, and final approvals

Dealer Ops

Orders, kits, verification, and customer handoff

Vendor Manager

Crew capacity and job acceptance

Finance / Audit

Exportable trails for settlement and compliance

OEM Admin

Configures network rules → monitors live jobs → clears final approvals → exports compliance packs

Dealer Ops

Creates order → allocates kit → verifies completion photos → confirms customer satisfaction

Vendor Manager

Accepts assignment → allocates electrician → tracks SLA → closes vendor invoice trail

Product Experience

Web & admin screens

Enterprise UI illustrations representing the operational experience delivered in this engagement.

Web Operations Dashboard

Technology Stack

Built for enterprise scale

React Next.js Node.js Laravel PostgreSQL Redis AWS S3 Map APIs
Business Results

Impact & outcomes

The web platform became the system of record for installation operations. Coordination overhead dropped as dealers and vendors stopped negotiating over email; HQ gained live visibility into every open order; and approval packs for audit became exportable in minutes instead of days.

For EV infrastructure programs, the bottleneck is rarely the charger hardware — it is orchestration. This engagement proves that a premium operations portal can turn a fragmented rollout into a measurable, governable network.

70% Faster end-to-end cycle
100% Digital order trail
1 Central ops workspace
40% Less coordination overhead
Single source of truth for every installation
Faster dealer–vendor coordination
Full inventory visibility
Audit-ready approval history
Executive-ready KPI reporting

Multi-level Approval Desk

Live Operations Dashboard

Kit Warehouse Control

Inspection Evidence Review

Dealer Performance Analytics

Role-based Access

Notification Orchestration

Exportable Audit Packs

Future Scope

Roadmap beyond launch

  1. 01

    AI scheduling recommendations for vendor load

  2. 02

    Predictive kit replenishment

  3. 03

    OEM ERP two-way sync for financials

  4. 04

    Customer self-service appointment portal

  5. 05

    IoT post-install charger health feeds

Next Step

Ready to digitize this workflow for your enterprise?

Talk with our team about scope, integrations, and a delivery plan tailored to your operations — the same rigor we apply to every enterprise case study engagement.

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